Communicating with Clients


Many of you are social media managers who manage multiple Instagram accounts on AiGrow. Therefore, it’s up to you to communicate with your clients about how they should safely use their Instagram accounts.

Why accounts get temporarily blocked

Here’s how AiGrow works – we automate a username’s actions to interact with other accounts. However, if that username is simultaneously doing manual actions on the Instagram app or website, it can trigger a warning to Instagram. Obviously, if someone is logged in from 3 different places at the same time, something is amiss, right?

It’s easy for individual users of AiGrow

It’s easy when an individual uses AiGrow because we simply communicate with them that they should not do manual actions while AiGrow is running and that they also should not use other 3rd party automation tools.

It’s a bit more complex as a social media agency

But, it gets a little more complicated for social media agencies. Social media agencies contract with clients to manage their accounts. As we understand, you may not tell your clients you’re using automation on their accounts. So, how can you communicate with them not to use 3rd party automation tools, or do manual actions without letting the cat out of the bag?

Use this one-pager for your clients

In order to help you communicate with your clients, we’ve created a handy Google doc for you to send to your clients.

Here’s how to use the Google Doc:

  • Open the Google Doc with Google Drive. You’ll need to be signed in to your Google account
  • The file is read-only, so you’ll need to select File> Make a copy
  • Now the file lives on your Google Drive and you can edit it, as needed. Add your own logo and branding
  • When you’re finished editing, click File>Download As> PDF
  • Now, you can attach the PDF to an email to your clients

We hope that this is helpful for you to better communicate with your clients on how to safely manage their accounts.

If you have any questions, or need anything else, please let us know. At AiGrow, we’re always here for you!