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How to get more sales with social proof? This is what we must answer to grow a business. Basically, you just need to find your ideal customer and then convince them that your business has the right product to boost your sales. Although theoretically, this two-step process may seem ridiculously easy, if you’ve ever tried to do it in real life, you would know that it is actually pretty hard.
The problem is that: It is getting harder and harder to convince target customers that your business is the right choice. With all kinds of new distraction by social media, your store can be forgotten in less than 5 seconds, and even more if you sell online. Luckily, you have the tool to solve the problem: Social proof.
Imagine yourself as a tourist in a new city, and you need a place for dinner. You notice two restaurants side by side: One is full of people, while the other has just a few. Which restaurant would you choose? The answer is quite clear, the busy one. That is the impact of social proof on consumer’s behavior, without any introduction or advertising, even on social media websites like Instagram.
Actually, previously we have talked about 29 social proof ways to get more Instagram engagement. But in this article, will show you what you need to know about social proof and how to get more sales (8x) with this powerful tool. Let’s begin!
Here you are going to read about:
Social proof is a psychological phenomenon which indicates that the attitudes and actions of those around us (online and offline) can influence your own thoughts and behaviors. It is a notion that is triggered in your brain to think what someone else is doing/buying is the accurate way to act in unfamiliar situations.
In simpler words, the principle of social proof is that people tend to see behavior more appropriate when more people are doing it.
Whether it is how fast we drive on the road, how we react to a performance, or how we decide what to spend money on, we first try to understand the actions of others before deciding our own actions.
The level of impact of social proof upon us depends on the number of people who are using or promoting something. The more people there are, the more pressure we have to act as a part of the crowd. This means social proof can affect people’s decisions enormously and make them act differently from normal behavior or if they relied only on their own judgment.
For sale purposes, social proof can be used to influence buyers’ behavior, especially those who are not familiar with the brand, by displaying clues that others have purchased from the specific store before. These clues can be customer reviews, testimonials, third-party trust badges, and more.
Social proof also provides convenient and relevant information for shoppers who are deciding which products to buy by just looking at other customers. Buyers want to know if your product is worth buying. The more people buying or checking out a product, the more chance buyers would feel encouraged to buy it. This is why social proof can be a great tool to increase conversion rates and get more sales. In research by Optin Monster, data showed that testimonials could help increase the conversion rate on sales pages by 34%, which is astonishing. The same study said that 57% of consumers would only buy or use a service if it has a 4-star rating or above, which shows how important social proof is in a consumer’s buying decision.
There are many different ways that store owners can use social proof to get more sales. But they all basically revolve around, showing how much other people like your product or service. In this section, we will take a look at the most effective and simple tactics of establishing social proof, plus some real-life examples.
Based on the research above by Optin Monster, consumers are willing to spend 31% more on a company with excellent reviews. And it is easy to understand why: Would you try a restaurant with hundreds of five-star ratings on Yelp or the one with none? Online reviews are the most familiar type of social proof, and they have a big impact on buying behavior.
On average, buyers read ten online reviews on 2-3 different sites before making a decision on buying or not, and they require about 40 online reviews before believing that a business’s rating is believable. That means you shouldn’t put all your reviews in one place. Try to get positive reviews on all relevant sites for your industry. It can be Yelp, Google, FourSapes, or G2 Crowd for software companies.
Make sure your online and social presence is good enough for your previous customers to leave a review and find you easily. Getting your past customers into the conversation with potential customers is a great way to help persuade them in your favor. Follow up with your customers and ask for reviews right the way, you can use rewards to encourage them. Satisfied customers are often willing to provide an online review when asked to do so. Once the positive reviews start being included, take advantage of the opportunity to share them on social media.
Even if the review is not positive, respond, and then take the time to share where you have solved the problem and turn it into a positive situation. Don’t be afraid to show your rating. But how can you do such a thing on social media websites like Instagram? Here’s the answer:
Well, on Instagram everything is a little easier. When you are managing a business on Instagram, the platform is your all-in-one place! Meaning that there you sell products, get reviews, engage with your customers, etc. Now, to get online reviews from satisfied customers, you can easily host Instagram giveaway contests. In these giveaways, you can ask people to review your products. Then, reward the best review and gain more brand advocates.
By the way, most people believe that these contests need a great deal of time and effort. So, they avoid holding these contests. However, using some amazing Instagram schedulers and managers like AiGrow, you have the chance to automate Instagram giveaways and save a great deal of time.
Influencer marketing is huge now and expected to continue on the same path in the future. Consumers trust public opinion more than brand advertising so it makes sense that they trust the words of influential people. Influence marketing is also a profitable business. You can gain an average of $6.50 for every $ 1 spent on influential marketing.
The best part about influencer marketing is that it’s not hard to do. Your influencers can be someone active on social media, a celebrity, an industry expert, or anyone else that can influence your target customers. So what you need is to find the right influencers for your business.
This requires you to know your audience. If your target audience is an older person ready to retire, a teen star on YouTube may not be the best fit as your influencer.
Social proof is even more effective if it is someone your audience trusts. You should find an influencer that your target audience knows, likes, and trusts, then make a plan to work together. You can have him/her mentioning your brand on an Instagram post, writing a testimonial after using your product. Or even reviewing your service on their website.
Just claiming that your product works is not enough to convince consumers to buy it. However, what can compel people is a testimonial from some customers who have used your product and had a positive experience. The testimonial is effective because it proves that your product or service has real value for customers.
The key to having a compelling testimonial is to let it speak directly about an issue which your product or service could easily solve for customers. A simple “I liked the product” is too broad, a testimonial should be as specific as possible.
Try getting in touch with some of your satisfied customers and ask them to give testimonials about your company. Or, if your business has been reviewed by a blogger with a great experience, contact him/her for a few words about their opinions so you can use it in your marketing material. For example, Basecamp dedicates the entire homepage for customers’ testimonials that used their software and achieved amazing results.
People want to buy from brands that they can trust. But your own words aren’t enough. If there is evidence to support you, that is much more convincing. That is why third-party trust badges (such as awards and recognition) are excellent forms of social proof.
Trust badges as awards are basically other companies giving your business an approval mark. The more reputable and recognizable your award is, the more valuable it is to validate your company and its product quality. You can also show mentions from other websites or press that you’ve been featured on.
If your company has been mentioned in popular media outlets like CNN or Forbes, showing the article or quote them on your website can make a great first impression to visitors who just first discover you.
Last but not least, you can save some time by using social proof apps for your eCommerce stores. Besides displaying customer reviews or the number of purchases, you can also use on-site activities to increase the sense of social proof. These actions can be adding items to a cart, leaving 5-star reviews, or, obviously, purchasing an item.
When buyers see that other visitors are being active on your website, it creates a sense of trust to buy the goods. This trust will make them less likely to abandon their cart. Also, if visitors see that an item is flying off the shelf, they would want to buy quickly too before it is gone. A simple social proof app can help you increase sales just like that.
For recommendations, I would like you to check out the Social Proof app by Avada. It can display sales popups that allow visitors to receive notifications of real-time activities performed by other customers. And the app is free to install as well. Its main features are:
How would you apply social proof into your business to get more sales? It is a powerful tool with high rewards awaiting. So I really hope the article helped you with some new ideas. If you have more tactics to share, feel free to leave it in the comment section. And thanks for reading!
Chance is a marketing specialist at Avada Commerce – a fast-growing eCommerce solution provider, whose goal is to never write a boring article. His enthusiasm for online business has spanned over two years, accompanying his articles with in-depth knowledge about eCommerce. He also enjoys drinking tea and playing Exploding Kittens in his free time.